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# My ubuntuone is broken, what is the problem?

December 5Hits:1

I am on 10.10 and u1sdtool seems to be completely broken. I reinstalled it, no change. I can add my PC to the account, but it is added twice(!) every time I tried. So I have my netbook and two times my PC in the account. The netbook with 10.04 has no problems.

Below is the error msg I get when attempting to startup Ubuntu One on the command line.

desktop:~$u1sdtool --status Oops, an error ocurred: Traceback (most recent call last): Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. desktop:~$

Starting it from the Me Menu has the same effect, the HDD will get really busy for a minute and then nothing happens, the client will not start.

Nothing in the syslog or anywhere.

Are the only lines in ~/.cache/ubuntuone/log/syncdaemon.log look like

$date - ubuntuone.SyncDaemon.VM.MD - DEBUG - metadata version: 6$date - ubuntuone.SyncDaemon.fsm - INFO - loading updated metadata



If yes, then this may be the result of the following:

• A lot of metadata files/folders in ~/.local/share/syncdaemon/fsm leading to syncdaemon startup taking more than 2 minutes - bug LP:683116.

You may want to cleanup syncdaemon directories by running the following command while syncdaemon is not running. The first one will give you the info about how many directories can be cleaned up:

find ~/.local/share/ubuntuone/syncdaemon -depth -type d -empty | wc -l



And this one will delete empty directories:

find ~/.local/share/ubuntuone/syncdaemon -depth -type d -empty -delete



After that running the first command should return 0 as the amount of directories. Subsequent starts should be faster.

As rye pointed out this is caused by LP:683116

On other side, initial metadata loading is very slow, we are working on a new metadata format that will improve the startup time and lower disk usage at least by an order of magnitude.

The client in the nightlies PPA has a new metadata format which is a an order of magnitude faster than the "old" (file shelf) format.

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