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www prefix not working

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The "www" prefix for my domain is not working, even after updating the DNS zone by adding www as a cname of mydomain.com, or adding www as a A record with the actual server IP address. As it is a dedicated server I even added the ServerAlias line on Apache, but still none of the solutions worked. Any ideas?

Additional information: on intodns.com, the "www" section says:

WWW A Record     Your www.mydomain.com A record is: www.mydomain.com -> www.mydomain.com -> www.mydomain.com -> [ cname_error  ]   [Looks like you have CNAME's] 

Cheers,
Nicolas.

Answers

Not a lot of technical information about what you are doing or working with. However I would start with pinging the host. Is that working (forget about apache for the moment)?

If not then check how you entered the hostname, some configurations want just www and the ip address and some systems want the full www.mydomain.com

To me the error you got reads that you have a looping lookup. One CNAME pointing to another. Just have the www as an A record as a start.

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